1. Each part will be checked for condition and tested where appropriate before leaving our premises. We are however reliant upon considerate handling by our courier company.
2. All parts MUST therefore be inspected for DAMAGE in transit upon arrival, BEFORE you sign for them – even if this means keeping the delivery driver waiting. We can NOT exchange or refund any parts damaged in transit if you or your representative (friends, family, neighbours etc) sign for them as being in good order. Signing for the goods as “unchecked” is not acceptable.
3. In the event an item is found to be damaged, it is your decision whether to either refuse delivery so it can be returned to us, or sign for as “damaged” and notify us of the damage within 24 hours.
4. Acceptance of delivery of the goods shall be deemed conclusive evidence of the buyers’ acceptance of these Terms.
5. Title of goods shall remain expressly ours until paid for in full.
6. Warranty is usually effective from the date of invoice.
7. Any faults that become apparent after fitting must be notified as soon as possible after you become aware of them.
8. We always aim to dispatch items quoted as being Next Working Day delivery on the day payment is processed, subject to the order being placed before our deadline. We cannot however be held responsible for goods not delivered on this basis by a 3rd party courier.
9. Warranty relates to the supplied part(s) only, it expressly excludes any consequential loss & fitting/ labour charges.
10. Any part tampered with or dismantled in any way will invalidate the warranty.
11. All engines & gearboxes will usually be drained of all fluids for carriage. It is the customers’ responsibility to refill prior to use as any damage incurred as a result of not doing so will again invalidate this warranty. It is a condition of sale that a new timing belt / chain be fitted to any engines we supply, and that all units be installed, maintained & adjusted by a qualified technician. Failure of an ancillary engine component e.g Head Gasket, Timing Belt/ Chain, Radiator, Water Pump, Oil Pump, Carburettor / Fuel Injection system, Ignition system, ECU, Distributor, Coolant Hoses etc are not covered under our terms.
12. “Exchange Unit” means that you pay a lower price for the part we supply, in return for you part-exchanging your existing, corresponding item. A refundable surcharge may be required at point of sale.
13. Occasionally we discover that an item is damaged and we are unable to ship it. We reserve the right to cancel any order and refund the money paid at any time where we are unable to supply a replacement.
14. Parts purchased will comply with the Sale & Supply of Goods Act 1994 and be of “Satisfactory Quality” unless specified at the time of sale
15. Parts will carry a minimum guarantee of 30 days and only parts (excluding Engines & Gearboxes) shown on your invoice/receipt are covered by the guarantee/warranty. If any part supplied by ourselves proves to be faulty during this period, it may be returned to us for an exchange. If no exchange is available within 48 hours a refund will be given.
16. There is no guarantee/warranty on Electrical items such as ECU’s, Alternators, Starters, Ignition Modules etc. – The items are totally exempt from warranty, and are NON-RETURN
17. Where the Customer orders goods that are made to the Customer’s specifications or are clearly personalised (“Custom Goods”), including but not limited to Prepared engines, programmed components, or parts configured or logged to a specific vehicle, such goods fall within the meaning of bespoke goods for the purposes of the Consumer Contracts Regulations 2013.
18. The Customer acknowledges that, in accordance with regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to Custom Goods once performance has begun.
19. Work on Custom Goods may commence immediately upon receipt of any payment, including a deposit or part payment. Commencement of work includes, without limitation, programming, configuration, ordering of components, allocation of serial numbers, logging of vehicle details, or administrative and technical preparation.
20. Once work has commenced on Custom Goods, the order cannot be cancelled by the Customer, whether or not the full purchase price has been paid.
21. Any payments made towards Custom Goods, including deposits and part payments, are non-refundable once work has commenced. This reflects the Company’s legitimate business costs and the fact that Custom Goods cannot be resold or reused.
22. If the Customer fails to pay the remaining balance due after work has commenced, the Company shall be entitled to:
(a) retain all payments already made to cover costs incurred; and
(b) suspend or terminate the order without any obligation to refund.
23. Nothing in these Terms & Conditions affects the Customer’s statutory rights under the Consumer Rights Act 2015 in respect of goods that are faulty, not as described, or not of satisfactory quality. However, cancellation or refund rights do not arise where Custom Goods have been correctly supplied in accordance with the Customer’s specifications.
24. By placing an order for Custom Goods and making payment, the Customer confirms that they have read, understood, and expressly agreed to this clause and acknowledges that they waive any right to cancellation or refund once work has commenced.
25. A maximum of 30 days warranty is given on Engines and Gearboxes regardless if written on receipt or not unless stated different on receipt.
26. Any part(s) correctly supplied by us and returned to us within 7 days is subject to a 25% handling charge at the managers discretion.
27. Engines: Customers must state if ancillaries are required. If request has been made, stating complete engine wanted, this means head, block and sump, it does not mean with ancillaries as these may be sold separately, any ancillaries left on the engine e.g water pump, cam belt(We always recommend the fitting of a new cam belt) are given free of charge and are not covered by this guarantee.
28. This guarantee is void if any part supplied has been tampered with in any way i.e seal broken, taken apart etc. Please note all parts supplied, are marked with our company stamp/initials, removal of these marks will invalidate your guarantee/warranty.
29. No parts may be altered, modified or dismantled in anyway (except for routine service adjustment) without our permission. Failure to comply with these terms will invalidate your guarantee/warranty.
30. Our Guarantee covers parts only. It does not cover any labour charges or from any fault arising from the fitting of this part. We will refund the price of the part in full but will not pay for any fitting charges. It is your responsibility to check that any part(s) supplied is correct prior to fitting.
31. Mail order: Under selling regulations a PRIVATE CONSUMER has a 14 day “cooling off” period in which he/she may return the goods to us for a refund. However delivery is a separate contract and once completed is non refundable. Goods once signed for are to be returned at the Customers expense. In the event that a part is supplied as ordered but the customer had ordered incorrectly, we must be contacted immediately and the part returned to us within 7 days of purchase at the cost of the customer. Refunds will only be made upon the return of the goods to our premises, and restocking surcharge will be implemented
32. All engines purchased must be fitted with a new timing belt/cam belt/chain and filled with new oil upon installation. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
33. Gearboxes must be filled with new oil upon installation. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
34. Please ensure all goods are checked thoroughly before being signed for. Refunds are not always possible for goods that have been damaged whilst in transit. The words unexamined or unchecked on the delivery note/docket are not acceptable. We will not be held responsible for the refund of goods damaged in transit if they have been signed for as in good condition.
35. By accessing this website and/or placing an order, you agree to be bound by these terms & conditions.
36. Title to the goods shall remain with us until paid in full with cleared funds.
